With the rising need for continuous communication and instant gratification, we keep seeking products and services that will gratify this ‘need’ instantaneously.
Thanks to Safaricom home fibre, anyone at home can have unlimited internet access as long as you live within the coverage area.
Here is everything you need to know about Safaricom fibre to home coverage and packages
What is Safaricom Home Fibre?
Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home.
Facebook, Instant Messaging, Instagram, WhatsApp, Snap chat, Skype, Twitter, YouTube. These are just but examples of how we stay connected from the comfort of our spaces without giving much thought to our location.
Currently, Safaricom home fibre packages are categorized based on speed and prices.
The fibre eliminates the need to use cables so you can worry less about adverse weather conditions affecting your speed.
The packages are grouped into four categories from bronze, silver, gold to diamond. The following are the current
Bronze has a speed of 5 MBPS and a monthly cost of Ksh 2,900.
With this package, you get Basic web surfing, moderate speed music, and movie downloads, Email, Social Media and Standard Definition (SD) video.
Silver has a speed of 10 MBPS and a monthly cost of Ksh 3,999.
With the silver package, you will access web surfing, email, unlimited internet usage and you’ll be able to stream on YouTube and download music and movies.
While bronze and silver packages allow you to watch only SD videos, with Gold which has a speed of 20 MBPS and cost Ksh 5,699 per month.
You will be able to access High Definition Music, videos, and movies. Another great advantage of the silver package is that with the high internet speed you can easily venture into e-learning without encountering any buffering problems.
Diamond has a speed of 40 MBPS and costs Ksh 11,499.
This package allows you to run multiple activities, venture into any online course and stream any ultra-high-definition content. When you pay for this monthly package, you can also install HD video surveillance to boost security in your home.
What is the connection process?
Safaricom fibre home internet connection process is straightforward and quick.
It entails sending a message to 400 with the word ‘Fibre’, and a Safaricom team will call you.
They will then ask for your personal details like full name, ID number, email address, house number and the package you want. You will then receive an SMS with an account number for making payments.
After making the payment, you will receive another SMS telling you when the installer will arrive at your house. The technical team will arrive at your home within two days.
Safaricom fibre Location coverage
Safaricom’s home fibre service has been connected to more than 213,000 homes across the country and is available in Nairobi, Nakuru, Mombasa, Kisumu, Eldoret, Thika, Bungoma, Kitale, Nyeri, and Nanyuki among other towns.
In Nairobi, the service is available in Nyayo Estate, Imara Daima, South B, Langata Estate, Ongata Rongai, Kiambu Road, Ruaka, Runda, Parklands, Westlands, Kileleshwa, Mountain View, Kinoo and Kikuyu among other estates.
To check if your home is located in an area with Safaricom home fibre all you have to do is dial *400#.
Next, choose the option that says Get Safaricom Home fibre, then key in the name of your town then your estate name and finally your nearest landmark. A Safaricom customer care will then get in touch with you.
You can also check your area via the Safaricom official website.
How to register for Safaricom home fibre
As soon as you verify that your area has Safaricom fibre to home coverage, the next step is to register so that you can get the internet package that you want.
For the registration process, you will need to fill an application form and attach a copy of your ID or passport.
Safaricom will issue you an account number from which you will use to make payments.
After payment confirmation, you will receive an SMS with your Wi-Fi password and username which you will use to connect all your devices.
How to pay or renew your package
You can renew or pay for Safaricom home fibre using two methods: By visiting their nearest retail shop or at the comfort of your home using via Mpesa.
The Safaricom home fibre payment via Mpesa payment method is brilliant because a majority of the population send, receive money and make various payments using Mpesa.
Days before the expiry date, Safaricom team will notify you of the expiry date through an SMS.
Here is the step by step procedure on how existing customers can renew and pay for their internet subscription using Mpesa:
1. On your phone dials *400#
2. Key in your Safaricom fibre home service pin
3. Choose renew subscription
4. Enter your account number
5. Make and confirm payment
How to upgrade your current Safaricom home fibre
You can upgrade to a new Safaricom home fibre internet package if you feel that you need more internet speed.
Here is how to upgrade your current Safaricom home fibre:
1. Dial *400#
2. Choose the option that says change subscription
3. Select the service package that you prefer
4. Pay the package amount via Mpesa, and you will be automatically upgraded.
How to terminate your internet service
If you’re leaving the country or have less use for the Safaricom home fibre, then you can easily terminate your subscription by sending an email with your registration details to Safaricom with details stating that you want the service canceled.
If your browsing experience is pedestrian at best, Bronze will be fine for you.
If you need a little flexibility, bearing in mind that downloads will be limited to a single device, then Silver is the plan for you.
However, if you perform lots of downloads with friends and family, you might need to pay a little more for Gold.
Lastly, power users who have multiple devices such as camera surveillance gear have no choice but to buy the Diamond package.
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