GOtv Kenya, also known as the home of African television, is one of the leading Digital TV service providers in Kenya.
GOtv Kenya packages and prices guide
If you were late in paying the monthly subscription Charges and your decoder fails to reactivate automatically, try one of the following methods to reactivate your decoder.
You can activate your GOtv Kenya decoder by sending an SMS with the word “Reset” to 22688 and waiting for their response or by dialling *423# from your mobile phone and following the user prompts. Ensure your Decoder is powered on.
To activate GOtv Kenya online, Visit their website and log in using your surname or mobile number and IUC number on your decoder as the password. Go to “Clear your error” Tab and select E16 and click on ‘Reset device now’ tab.
Number of GOtv Packages
These are the four GOtv Kenya packages that are available to the various economic classes of Kenyan citizens across the country.
- Max Package for 42 channels of local and international entertainment.
- GOtv Plus package that offers 38 top-quality local and international channels
- Gotv Value for 28 channels and
- Lite package which offers 20 channels
At present, the price of a GOtv decoder and GOtv Antenna is at Ksh. 1,999. This starter kit comes with a free one-month GOtv Plus subscription.
A new subscriber gets to enjoy 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.
List of GOtv Kenya packages and prices 2019
Below is a price table for the different GOtv Kenya Packages Prices:
|Package||Number of Channels||Price Ksh Monthly|
|GOtv Lite (Monthly)||17||260.00|
|GOtv Lite (annual)||15||1500.00|
|GOtv Lite (Quarterly)||16||590.00|
GOtv Kenya 2019 Channels List
Here is a full list of GOtv Kenya channels for GOtv Plus, GOtv Value, and GOtv Lite
|NO.||GOTV PLUS||VALUE||GOTV LITE|
|1||INOORO TV||FAITH||JIM JAM|
|2||TELEMUNDO||E ENTERTAINMENT||E AFRICA|
|5||SONY MAX||AFRICA MAGIC WORLD||AFRO MIX|
|6||DISCOVERY FAMILY||MAISHA MAGIC EAST||FAITH|
|7||MNET MOVIES ZONE||FASHION 1||ISLAM CHANEL|
|8||AFRICA MAGIC EPIC||AFRICA MAGIC EPIC||IMMANUEL TV|
|9||THE AFRICA MAGIC FAMILY||AFRO MIX||NTV|
|10||AFRICA MAGIC WORLD||INOORO TV||KTN|
|11||MAISHA MAGIC EAST||ISLAM CHANEL||CITIZEN|
|12||ZEE WORLD||IMMANUEL TV||KTN NEWS|
|13||FASHION 1||SUPERSPORTS SELECT||K24|
|14||NAT GEO WILD||E AFRICA||ALJAZEERA|
|15||ED CHANNEL||ED CHANNEL||INOORO TV|
|16||VOX AFRICA||SUPERSPORTS BLITZ||SUPERSPORTS BLITZ|
|17||SUPERSPORTS BLITZ||KTN NEWS|
|18||THE SUPERSPORTS 9||K24|
|20||SUPERSPORTS SELECT 2||DISNEY JUNIOR|
|21||E AFRICA||JIM JAM|
GOtv Kenya Pay Bill Number
Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two. GOtv Lite package payment instalment can be monthly, quarterly, or annually.
Various payment methods are offered by GOtv, payments can be made through M-Pesa (Business No: 423655), Airtel Money (Business name: GOtv), Visa Card, PesaPal, Craft Silicon, or through local banks.
GOtv Kenya Eazy Self Service
GOtv provides an online platform dubbed “Easy Self service” though it is still under development. Customers are able to manage their subscription, find nearest GOtv dealers, upgrade/downgrade a subscription, clear errors codes etc.
All this is done online anywhere. Offers customers the self-service option. This way, they can manage their subscriptions online.
How to Change GOtv Kenya Package
If you want to upgrade your GOtv subscription to GOtv plus, SMS ‘UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.
GoTV Kenya scrapped away the Free to Air (FTA) subscription and replaced it with the GoTV Lite package which is Ksh 590 billed quarterly (once every 4 months).
Gotv Kenya Self Help – Troubleshooting
- Turn ON your Decoder before you Pay Your monthly subscription.
- Pay Extra amount like Ksh 10 on top of the Monthly Fee.
- In less than 5 minutes, your Account should be updated. If still there is an error message after 10 minutes, try the following to clear error E16, E30, and E17
1st Method – Using USSD
- Have your IUC number ready
- Dial *423# on your phone and select Gotv service option
- Select the Reset option and follow the message prompts
2nd Method – Using SMS Service
Send a message with your IUC number to 22688. Eg “RESET
3rd Method – Using Gotv Eazy Self Service
Visit http://eazy.gotvafrica.com/en/ke/ on your phone or computer browser, sign in using your Mobile number and IUC Number.
4th Method – Call Customer Care
Call 0711 066 555 and follow the self-service prompt voice and guidance. If you have more bundles than Credit, Log into your Twitter account and tweet to @GOtvKenya. (Tweets have a much high response rate than any other methods).
If you happen to be a Facebook fan post on their Facebook page. Don’t Rest until your problem has been resolved.
Clearing the E-16 Error Message on GOTv Kenya Decoder
The e-16 error is normally a reception issue and not payment issue. Check your aerial and adjust it to improve reception. Some people after converting their decoders to FTA got an error message (E016-0 – Service is currently scrambled).
It is very simple to clear this message. Just send an SMS with the word ‘RESET’ followed by a single space and then your IUC number to 22688. For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.
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