ZUKU is a digital TV service provider who provide viewers with different forms of subscription in which the users are able to comfortably pay. These subscription are mainly pocket-friendly compared to same subscriptions from other TV service providers. ZUKU therefore turns out to be one of the most affordable forms of digital viewership in Kenya. 

Zuku offers you various convenient ways to make your payment including Mobile Money transfers such as M-Pesa, Airtel and also through Visa Cards.

The various methods which ZUKU customers can pay their bills include;

1. Direct Debit

What is direct debit?

This is an instruction from you to your bank authorizing Zuku to transfer money (Zuku service subscription fee) from your bank account to your Zuku account. This will be deducted automatically on a monthly basis on your due date.

How Direct Debit works

• Fill a Direct Debit application form at any Zuku Shops, or download the application form from the Zuku website then fill all the fields.
• Attach a copy of the ATM card (only the front side of the ATM card) and drop it at any Zuku shop.
• Your application will be processed within 15 working days and commence on the next due date.
• After sign up, your monthly service payment is automatically deducted from your designated account. The designated account you choose will be debited for all charges shown on the Zuku proforma invoice.
• Direct Debit payments start on your next due date after your completed application is received/approved.

2. Mobile Money

To pay your bill, please make sure you identify your zuku account number on the most recent invoice as you will need this to pay your bill.

TO PAY USING MPESA

 ZUKU FIBER

1. Go to M-PESA on your phone
2. Select Pay Bill option
3. Enter Business no. 320320
4. Enter zukuXXX in account code where XXX is your Zuku account number e.g. zuku122
5. Enter the Amount
6. Enter your M-PESA PIN and Send
7. You will receive a confirmation via SMS

Payment reflects on Zuku within 15 minutes

ZUKU FIBER PHONE AIRTIME

1. Go to M-PESA on your phone
2. Select Pay Bill option
3. Enter Business no. 320321
4. Enter XXXXX in account code where XXXXX is your Zuku account number
5. Enter the Amount
6. Enter your M-PESA PIN and Send
7. You will receive a confirmation via SMS

Payment reflects on Zuku within two hours

TO PAY USING AIRTEL MONEY

 ZUKU FIBER

1. Go to Airtel -> airtel money option on your phone
2. Select make payments option
3. Select pay bill option
4. Select OTHER
5. Enter business name ZUKUCATV
6. Enter Amount
7. Enter your PIN
8. For Reference enter XXXXX where XXXXX is your zuku account number
9. You will receive a confirmation SMS and email from Zuku.

Payment reflects on Zuku within 15 minutes

ZUKU FIBER PHONE AIRTIME

1. Go to Airtel -> airtel money option on your phone
2. Select make payments option
3. Select pay bill option
4. Select OTHER
5. Enter business name ZUKUVOICE
6. Enter Amount
7. Enter your PIN
8. For Reference enter XXXXX where XXXXX is your zuku account number
9. You will receive a confirmation SMS and email from Zuku.

Payment reflects on Zuku within 15 minutes

TO PAY USING EQUITEL

 ZUKU FIBER

1. Go to Equitel on your phone
2. Select my Money option
3. Select send/Pay option
4. Select the account you wish to pay from
5. Select others and Enter Business no. 320320 Enter account code
6. Enter the Amount
7. Enter your Equitel PIN and Send
8. You will receive a confirmation via SMS
9. Payment reflects on Zuku within 15 minutes

ZUKU FIBER PHONE AIRTIME

1. Go to Equitel on your phone
2. Select my Money option Select send/Pay option
3. Select the account you wish to pay from
4. Select others and Enter Business no. 320321
5. Enter account code Enter the Amount
6. Enter your Equitel PIN and Send
7. You will receive a confirmation via SMS

Payment reflects on Zuku within 15 minutes

3. Bank Payment

The ZUKU payment services through the bank is available at all bank branches of Prime Bank which is only open to payment of Triple play as well as Equity Bank branches which can only be used to pay Satellite TV bills only.

The bank payment accept only cash and cheques and the EFT method of payment is not acceptable in either of the banks.

All you need to do for payment is to fill the ZUKU deposit slip in prime bank and indicate the ZUKU account number. Please you have to quote your ZUKU account number but in Equity bank, you indicate your account number and enter the ZUKU satellite account number which is 0180290281503 in the Equity bank deposit slip

After that payment, you will receive a copy of the payment deposit slip. The ZUKU account will be updated within 3 working days and you be notified with an email from ZUKU that your account has been activated.

4. Mobile Banking

You can pay directly from your bank account by using your banks mobile banking service. If you have an account with the following listed banks, then register your phone for your banks mobile banking service. You will be given specific instructions to make Zuku payments. Eco Bank, I&M and NIC.