Forgetting a password for an important account like iTax happens to anyone given that you only use it once in a year when filing your tax returns.
What you will need to reset your KRA Password is your KRA PIN Number and valid email address (the one on your iTax account).
Step 1: Access https://itax.kra.go.ke/KRA-Portal/
The first thing you need to do is access the KRA iTax Portal whereby you will be required to enter your KRA PIN as shown below.
Once you have entered your KRA PIN Number, click on the “Continue” button to proceed to the next step.
Step 2: Click on Forgot Password/Unlock Account
In this step, you will need to click on the Forgot Password / Unlock Account link at the bottom of the login button as shown below.
Once you have clicked on the circled link as shown above, then you proceed to the next step.
Step 3: Enter Security Stamp (Solve Arithmetic Question)
In this step, you are required to solve the arithmetic question, sometimes referred to as the security stamp. This is as shown below.
Once you have entered the correct security stamp / solved the arithmetic question, click on the submit button and proceed to the next step.
Step 4: Your Password Has Been Mailed to You
Upon successfully clicking on the submit button as shown in the above step 3, you will see a successful operation screen which implies that your KRA reset password has been mailed to your registered email address.
At this stage, you need to login to your registered email address to get the temporary reset password that has been sent there.
Step 5: Check Your Email Inbox for Password Reset for KRA Web Portal Account
In this step, you need to log into your email account and check your inbox for the KRA Password Reset mail. This is as shown below.
Click on the email address to retrieve your temporary Password reset from KRA. The email contains your login ID (KRA PIN) and your password.
You will need the above password in the next step.
Step 6: Enter your KRA PIN and the Reset Password
In this step, you will need to enter your KRA PIN Number and the new Password that was sent to your email address. This is as shown below.
Once you have entered the KRA PIN Number and the Password Reset, click on the login button to proceed to the next step.
Step 7: First Login Confirmation (Change Current Reset Password to a New Password)
In this step, you are supposed to enter the old password (the reset password sent to your email), new password and also confirm the new password (one that you will be using to access your iTax account), security question and finally the security answer. You will need toc click on the two check boxes i.e: “I Agree to the KRA Website Policy and Disclaimer” and “I have read the KRA Website Secure Password Policy Guideline.”
Once you have entered the above required information, click on the submit button.
Step 8: Notification from iTax
In this last step, you will get a notification pop up on your iTax iPage account that you have successfully changed your KRA Password. This is as shown below.
At the same time, you will also get an email notification from KRA confirming the successful change of KRA iTax Password. This is as shown below.
You can open the new email message to see the information regarding the successful change of KRA iTax Password.
This email will be final confirmation that your KRA Password has been changed and that you have completed first time login to your KRA iTax Portal account.