1. Visiting a Safaricom shop or customer care desk

Safaricom Company currently has 42 customer Care Shops through out the country. These customer are shops are distributed in various regions in Kenya.

If you have any issues with the Fuliza product, you can visit the nearest Safaricom shop or customer care desk for assistance.

Ensure you carry your ID and have the Safaricom line with you. Customer care will shed light on all the issues you have for free.

2. Calling Customer Care Number

The second option is to call customer care for assistance. The Safaricom call center is available 24 hours, and you will get to speak with customer care for help.

You can call the Fuliza customer care number for assistance.

For prepaid Call 100 (Free) Or +254 722 002100 (chargeable)

While for postpaid Call 200 (Free) Or +254 722 002200 (chargeable)

Be keen and follow the prompts to get the assistance.


You can as well reach out to Fuliza Mpesa customer care through social media channels.

Email: customercare@safaricom.co.ke

Data Queries: mobileoffice@safaricom.co.ke

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

By moseax

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