1. Hakikisha is a service that allows M-PESA customers to confirm the recipient’s name and/or number, before completing a transaction.
  2. This service is available for all customers, on all handsets.
  3. Hakikisha allows customers to confirm that the recipients they intend to send money to, are correct, before completing the transaction.
  4. By confirming these details, customers avoid losing funds by sending money to unintended/the wrong recipients.

The following details can be confirmed by customers using Hakikisha:

  1. Send Money – Recipients name and number, transaction amount and transaction cost.
  2. M-PESA deposit and withdrawal at agent – M-PESA Agent number, name and deposit amount.
  3. Paybill transactions – Partner name, paybill number, account number, transaction amount and transaction cost.
  4. Buy goods transactions – Merchants name, till number, transaction amount and transaction cost.

Here are different guides on how to reverse Safaricom Mpesa transaction sent to the wrong number:

To request for an M-PESA reversal via SMS to 456:

To request for a reversal on 456, please follow these simple guide;

  1. After completing the transaction, please send the whole message to 456.
  2. You will receive a response from “Reversal” that the request for a reversal has been started, and that an update will be shared within 2  hours.
  3. You are encouraged to check your messages for an update from the header “Reversal” on the status of the reversal.

To request for an M-PESA reversal on the mySafaricom APP:

To request for an M-PESA reversal on the mySafaricom APP:

  1. The transaction must be done by the customer himself/herself.
  2. The transaction must have been done using the mySafaricom APP.
  3. After completing the transaction, tap on the Reverse transaction icon
  4. You will be asked to confirm if you want to raise a reversal request.
  5. You will be notified that the reversal request has been received for processing and feedback will be received within 2 minutes.
  6. You will then receive a message from “Reversal” updating you that the reversal request has been started.
  7. Follow-up with the recipient will be done and feedback will be shared within 2 hours.
  8. You are encouraged to check your messages for an update from the header “Reversal”

To request for an M-PESA reversal by Chatting with Zuri:

To request for an M-PESA reversal from Zuri, Customers can save Zuri’s number – 0722000100

  1. Go to Whatsapp to initiate a conversation with Zuri – type “Hello”.
  2. Zuri will respond with our privacy policy, which you as the customer, are encouraged to read.
  3. Zuri will then respond with a number of options for customers to chose from e.g. Manage subscriptions, M-PESA Help and Reversal, Loans and savings, Tunukiwa etc
  4. Respond with option2 – M-PESA Help and Reversal.
  5. Respond with option 1 – Reverse.
  6. Customers will be asked to type the M-PESA transaction code or copy paste the entire message as the message. 
  7. Confirm your phone number
  8. You will be asked to confirm your M-PESA details, by keying in your M-PESA PIN to authenticate that the number you are using is indeed yours.
  9. You will get a notification on Whatsapp, that the reversal request has been received and an update will be shared shortly.
  10. The recipient will be contacted for consent before the reversal is completed.

By moseax

185 thoughts on “How to Reverse Wrong Mpesa Transaction”
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