Hakikisha
- Hakikisha is a service that allows M-PESA customers to confirm the recipient’s name and/or number, before completing a transaction.
- This service is available for all customers, on all handsets.
- Hakikisha allows customers to confirm that the recipients they intend to send money to, are correct, before completing the transaction.
- By confirming these details, customers avoid losing funds by sending money to unintended/the wrong recipients.
The following details can be confirmed by customers using Hakikisha:
- Send Money – Recipients name and number, transaction amount and transaction cost.
- M-PESA deposit and withdrawal at agent – M-PESA Agent number, name and deposit amount.
- Paybill transactions – Partner name, paybill number, account number, transaction amount and transaction cost.
- Buy goods transactions – Merchants name, till number, transaction amount and transaction cost.
Here are different guides on how to reverse Safaricom Mpesa transaction sent to the wrong number:
To request for an M-PESA reversal via SMS to 456:
To request for a reversal on 456, please follow these simple guide;
- After completing the transaction, please send the whole message to 456.
- You will receive a response from “Reversal” that the request for a reversal has been started, and that an update will be shared within 2 hours.
- You are encouraged to check your messages for an update from the header “Reversal” on the status of the reversal.
To request for an M-PESA reversal on the mySafaricom APP:
To request for an M-PESA reversal on the mySafaricom APP:
- The transaction must be done by the customer himself/herself.
- The transaction must have been done using the mySafaricom APP.
- After completing the transaction, tap on the Reverse transaction icon
- You will be asked to confirm if you want to raise a reversal request.
- You will be notified that the reversal request has been received for processing and feedback will be received within 2 minutes.
- You will then receive a message from “Reversal” updating you that the reversal request has been started.
- Follow-up with the recipient will be done and feedback will be shared within 2 hours.
- You are encouraged to check your messages for an update from the header “Reversal”
To request for an M-PESA reversal by Chatting with Zuri:
To request for an M-PESA reversal from Zuri, Customers can save Zuri’s number – 0722000100
- Go to Whatsapp to initiate a conversation with Zuri – type “Hello”.
- Zuri will respond with our privacy policy, which you as the customer, are encouraged to read.
- Zuri will then respond with a number of options for customers to chose from e.g. Manage subscriptions, M-PESA Help and Reversal, Loans and savings, Tunukiwa etc
- Respond with option2 – M-PESA Help and Reversal.
- Respond with option 1 – Reverse.
- Customers will be asked to type the M-PESA transaction code or copy paste the entire message as the message.
- Confirm your phone number
- You will be asked to confirm your M-PESA details, by keying in your M-PESA PIN to authenticate that the number you are using is indeed yours.
- You will get a notification on Whatsapp, that the reversal request has been received and an update will be shared shortly.
- The recipient will be contacted for consent before the reversal is completed.
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